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Business Process Improvement-
Work Book |
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NEW!
Improve Quality, Productivity, and Competitiveness
the Business Process Improvement Way with This Hands-On
Workbook In Business Process Improvement, a major
best-seller in four languages, world-renowned quality
authority H. James Harrington revealed his methods
for vastly improving business performance. Businesses
that implemented Dr. Harrington's methods--including
Boeing, IBM, and Corning Glass--realized enormous
improvements in productivity. Now in Business Process
Improvement Workbook, Dr. Harrington and his coauthors
give all businesses the tools to put his breakthrough
approach to work for greater efficiency, strategies,
charts, forms, lists, macros for Pc use, overviews,
and diagrams you need--to start streamlining your
business today. This Workbook shows you precisely
how to: Understand and set process improvement goals;
Eliminate bureaucracies, duplication, and obsolescence;
Evaluate information management; Research cycle time;
Analyze functions and tasks in administration; Measure
accuracy, thoroughness, and reliability in data processing--rank
cost/productivity relationships; Find opportunities
for standardization; Evaluate technological enablers;
Interview and collect data profitably; And far more.
For all business leaders--whether your firm in large
or small--this is the premier one-step-at-a-time guide
to better business performance and greater customer
satisfaction. |
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Performance Improvement
Methods |
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Waste-eliminating,
performance-improvement weapons Discover the best
ways to overcome today’s most stubborn business
issues: waste of resources, personnel, and opportunity.
Performance Improvement Methods, by H. James Harrington
and Kenneth C. Lomax, details the 85 most effective
performance-enhancing weapons you can use to get the
most from the least, and get the jump on your competitors.
You'll learn about activity-based costing...design
of experiments...failure mode and effect analysis...matrix
data analysis...process benchmarking, redesign, and
reengineering...QFD...simulation modeling...the six-sigma
system...value-added analysis...and all the other
strategies performance experts have identified as
the best ways to promote efficiency and productivity,
and maximize opportunities in every arena. This book/CD-ROM
package gives you ready-to-download sample forms,
agreements and analyses, plus exercises, games, definitions,
case histories and more that help you put these creative
and efficient tools to work. |
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Improving Healthcare Quality
and Cost |
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For
the first time, a logical approach was presented for
implementing a total effective quality improvement
initiative in a major hospital. The authors obviously
had an in-depth understanding related to the problems
faced in running both a large scale health-service
organization and the problems faced by its staff.
The implementation method described in detail is obviously
the result of experienced gained in implementing Six
Sigma into a number of healthcare systems. It demonstrates
how effective change can be brought about in the health
care system in parallel with the normal day-to-day
operations. This book is a practical but revolutionary
approach to quality that is long overdue. |
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Simulation Modeling Methods |
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Product
Description
Computer simulation modeling, the new force in business,
allows managers to see the results of a process change
before committing time and resources to it. The Simulation
Modeling Toolkit is vital to understanding numerous
applications of this important process. Its methods
and techniques will help any reader reduce time and
risk in developing new products and serving customers,
and the CD-ROM insert enables the user to create and
run simulations from start to finish.
From
the Back Cover
Strategies to Evaluate New or Redesigned Systems Before
You Implement Them - Dramatically Reducing Costs,
Cycle time, Error Rates, Inventory, and Down-Time!
In today's razor's-edge business world, your organization
can't afford to implement untested systems and processes.
Before you go 'live', simulation of these new methods
is vital for assessing how they will perform when
subjected to real-world pressures over time.
Simulation Modeling Methods outlines the process simulation
methods used to help major companies substantially
increase both the efficiency and the cost-effectiveness
of their most important systems. This dynamic book/CD
package was specifically designed to give you a working
template for:
Process simulation assessment and planning. Implementation
steps for effective simulation. Results measurements
for continuous improvement.
While one-dimensional tools such as flowcharts and
spreadsheets have their place, you will need effective
computer simulation methods to predict important 'how',
when, why, and what-if' scenarios. Simulation Modeling
Methods combines the latest process improvement research
and a hands-on, multimedia CD-ROM disk with real-world
success stories, such as IBM's decreasing distribution
costs by $40 million per year and Hallmark Cards'
reducing cycle time form 80 to 8 days. These success
stories and others will help you place new and improved
systems into live-action scenarios. The result will
be dramatically lowered implementation costs, scheduled
slippages, and on-the-job errors, providing a keen
competitive edge in today's highly charged global
marketplace |
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Project Change Management |
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Product
Description
Using step-by-step procedures to illustrate how they
complement each other, this book combines change management
and project management concepts. By using field-tested
organizational change concepts and applying them to
complex programs such as process redesign and enterprise-wide
application projects, you learn how to successfully
incorporate change into your strategic management plan.
With the exercises, case studies, and tools, including
a CD on Applying Organizational Change Management, you
are able to master project change management at every
level. From the Back
Cover
Battle-proven strategies for every employee to expect,
prepare for--and maximize profit from--the changes
projects introduce. For the first time, Project Change
Management combines change management concepts and
project management concepts to illustrate how they
complement each other. Along with a step-by-step procedure
designed to apply change management to complex programs
like process redesign and SAP projects, it provides
field-tested organizational change findings and concepts
to help you systematically incorporate change into
your strategic management plan. As an executive or
project manager, you can utilize this comprehensive
book/CD program to: make change management a vital
component of every project; help employees understand
the career-enhancing aspects of change; calculate
and maximize your organization's ROC (in this case,
Return on Change). The ability to foresee, accept,
and capitalize on change separates innovators from
followers. Use the exercises, user-friendly icons,
case studies, and tools in H. James Harrington's Project
Change Management to not only understand but to master
project change at every level--transforming it from
an unexpected annoyance into a weapon for innovation
that will catapult your organization into the 21st
century.
All of the tools for Fundamentals
of Change Management are in the book it is an excellent
reference book for consultants and people that are
involved in major changes to their organization and
/ or their processes.
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ISO 14000 Implementation |
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Editorial
Reviews
Product Description
The ISO 14000 quality system allows today's executives
and managers to comply with hundreds of EPA statutes
and over 10,000 regulations. ISO 14000 Implementation
Simplified uses self-tests, exercises, and more to
help the reader understand and implement ISO 14000
in any organization. Complex methodologies are presented
in a practical manner that is easy to understand and
illuminating to use.
From
the Back Cover
An easy-to-understand, step-by-step program to achieve
ISO 14001 registration/certification. "The first
thing we have seen is cost savings...By combining
continuous improvement techniques under its EMS, Acushnet
has saved $2 million annually."--Jack Bailey,
Director of Environment, Health, and Safety, Acushnet
Rubber Company. ISO 14000 Implementation is today's
most hands-on and easy-to-use program for establishing
an ISO 14001 registered/certified environmental management
system (EMS). This versatile book/CD-ROM package will
help you implement a proven EMS to identify and manage
your organization's environmental risk and liability,
improve performance and process efficiency, protect
and expand your customer base in the new environmentally
conscious global markets, and more. "If you don't
have an internal environmental management system,
you are missing the boat...the thought process that
went into ISO 14001 was what was useful, not just
the certification."--Craig Liska, Corporate Director
of Environmental Health and Safety for the Americas
Motorola Corporation. Corporations including Ford,
IBM, and Warner Lambert often require suppliers to
carry ISO 14001 certification--today's benchmark for
corporate environmental management. Let Dr. James
Harrington's ISO 14000 Implementation help your organization
achieve ISO 14001 registration/certification and ensure
competitive success--either within your city or across
the globe
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Performance Improvement
Methods |
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Product
Description
Waste-eliminating, performance-improvement weapons
Discover the best ways to overcome today AEs most
stubborn business issues: waste of resources, personnel,
and opportunity. Performance Improvement Methods,
by H. James Harrington and Kenneth C. Lomax, details
the 85 most effective performance-enhancing weapons
you can use to get the most from the least, and get
the jump on your competitors. You'll learn about activity-based
costing...design of experiments...failure mode and
effect analysis...matrix data analysis...process benchmarking,
redesign, and reengineering...QFD...simulation modeling...the
six-sigma system...value-added analysis...and all
the other strategies performance experts have identified
as the best ways to promote efficiency and productivity,
and maximize opportunities in every arena. This book/CD-ROM
package gives you ready-to-download sample forms,
agreements and analyses, plus exercises, games, definitions,
case histories and more that help you put these creative
and efficient tools to work.
From
the Back Cover
An arsenal of ingenious weapons--to fine-tune your
organization's performance. Opportunity missed is
opportunity wasted. If your organization is like most,
its employees fail to recognize and act upon numerous
success opportunities every day! Performance Improvement
Methods presents the weapons you need to promote efficiency,
productivity, and opportunity maximization in every
arena. Using exercises, icons, games, definitions,
entertaining case histories, and more, this powerful
yet easy-to-use CD-ROM/book combination describes
how you and your employees can get the most from the
least--and get the jump on your competitors every
time! The headquarters for today's war on wasted opportunity
is not the Pentagon--it's the corporate boardroom.
The field officers? Today's executives and managers.
Performance Improvement Methods--the cornerstone of
the H. James Harrington Performance Improvement Series--details
the 85 most effective performance-enhancing weapons
you can use to build a revolutionary yet common sense
organizational battle plan for the 21st century .
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Benchmarking Implementation
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Product
Description
The do-it-yourself benchmarking tool kit. H. James
Harrington, International Quality Advisor for Ernst
& Young, knows what it takes to execute a successful
benchmarking program--and shows you how in The Complete
Benchmarking Implementation Guide. This authoritative
how-to packs all the forms, procedures, advice, and
action plans you need to benchmark any type of product,
equipment, manufacturing process, or business. Harrington
walks you through the 5 phases and 20 activities of
an effective program, delivering expert guidance every
step of the way. You'll quickly develop a top-notch
benchmarking team--determine what measures to benchmark--collect
and analyze data--conduct research--gain management
support and approval--initiate continuous improvement
techniques--implement changes and measure impact--and
much more.
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Total Improvement Management |
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The
principles of TIM are not just theoretical abstraction.
They're already being used to major strategic advantage
by accounting and consulting giant Ernst & Young.
You'll find these techniques easily adaptable to any
business, regardless of its nature and size. If your
organization is one of the many struggling to find
ways to meet and overcome the complex challenges of
global competition in the 1990's in short, to restructure
both business and thought processes to achieve organizational
revitalization Total Improvement Management is must
reading. |
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The Six Sigma Green Belt
Handbook |
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A
comprehensive, practical guide to becoming a Six Sigma
Green Belt, this book is a wealth of information.
Legendary quality guru H. James Harrington and co-authors
Praveen Gupta and Frank Voehl have distilled their
decades of knowledge about Six Sigma into this helpful
book. It also includes chapters on each of the DMAIC
steps, as well as a full glossary of Six Sigma terms,
and the Six Sigma body of knowledge. A must read for
any Six Sigma practitioner. |
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The Six Sigma Yellow
Belt Handbook |
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A
comprehensive, practical guide to becoming a Six Sigma
Yellow Belt. This in-depth book teaches Yellow Belt
candidates what they need to know to become an essential
part of an organization's Six Sigma effort. It also
includes chapters on basic statistical analysis, essential
Yellow Belt tools, an in-depth look at each of the
DMAIC steps, as well as a full glossary of Six Sigma
terms, and the Six Sigma body of knowledge.
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The Improvement Process |
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Based
on extensive interviews with leading companies among
them IBM, Xerox, Memorex, 3M, Hewlett-Packard and
Polaroid this comprehensive book reveals the results
of a 5 year detailed study of what American companies
have done to improve quality and productivity and
increase their share of the market. Here, fully explained,
are the tactics that were most successful….along
with valuable insights into the reasons why certain
moves worked while others failed to make significant
progress. |
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Statistical
Analysis Simplified (English & Arabic) |
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The
learning organization has given way to the knowledge
organization - one that is deluged with information,
some of it fact and some of it fiction. To allow us
to manage our risks, we need to learn to use statistics
to better understand how much faith we can place in
the data upon which we base our decisions. Fortunately,
today’s computer programs have taken the drudgery
out of statistics.
You only need to know how to ask the right questions
to quantify your risks. Minimize your business risk
by making better use of statistics. |
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High
Performance Benchmarking |
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It's
the first book to address all of the successful benchmarking
applications:
competitive shopping, competitive analysis, and production
and business analysis.
And it's the first guide that shows you how to select
the best value future state solution. |
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Business
Process Improvement |
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This
step-by-step guide shows you how to implement an improvement
process in
your support and service organizations by modifying
simple techniques that the
manufacturing sector has been using for years, as
well as new ones developed just for the white-collar
environment. BPI is not an untried theory; it is a
proven process developed by Ernst & Young, the
world's leading professional service firm, with over
80,000 employees around the world. Companies such
as IBM, Corning Glass, and Boeing have already embraced
this new approach and seen some startling improvements |
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Process
Management Excellence |
Project
Management Excellence |
Change
Management Excellence |
Knowledge
Management Excellence |
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| Resource Management Excellence |
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Area
Activity Analysis |
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ISO
9000 and Beyond |
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The
Quality/Profit Connection |
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Poor-Quality
Cost |
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Of
Tails and Teams |
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The
Creativity Toolkit |
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