Business Process Improvement- Work Book  
 
NEW! Improve Quality, Productivity, and Competitiveness the Business Process Improvement Way with This Hands-On Workbook In Business Process Improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington's methods--including Boeing, IBM, and Corning Glass--realized enormous improvements in productivity. Now in Business Process Improvement Workbook, Dr. Harrington and his coauthors give all businesses the tools to put his breakthrough approach to work for greater efficiency, strategies, charts, forms, lists, macros for Pc use, overviews, and diagrams you need--to start streamlining your business today. This Workbook shows you precisely how to: Understand and set process improvement goals; Eliminate bureaucracies, duplication, and obsolescence; Evaluate information management; Research cycle time; Analyze functions and tasks in administration; Measure accuracy, thoroughness, and reliability in data processing--rank cost/productivity relationships; Find opportunities for standardization; Evaluate technological enablers; Interview and collect data profitably; And far more. For all business leaders--whether your firm in large or small--this is the premier one-step-at-a-time guide to better business performance and greater customer satisfaction.
 
     
     
  Performance Improvement Methods  
 
Waste-eliminating, performance-improvement weapons Discover the best ways to overcome today’s most stubborn business issues: waste of resources, personnel, and opportunity. Performance Improvement Methods, by H. James Harrington and Kenneth C. Lomax, details the 85 most effective performance-enhancing weapons you can use to get the most from the least, and get the jump on your competitors. You'll learn about activity-based costing...design of experiments...failure mode and effect analysis...matrix data analysis...process benchmarking, redesign, and reengineering...QFD...simulation modeling...the six-sigma system...value-added analysis...and all the other strategies performance experts have identified as the best ways to promote efficiency and productivity, and maximize opportunities in every arena. This book/CD-ROM package gives you ready-to-download sample forms, agreements and analyses, plus exercises, games, definitions, case histories and more that help you put these creative and efficient tools to work.
 
     
     
  Improving Healthcare Quality and Cost  
 
For the first time, a logical approach was presented for implementing a total effective quality improvement initiative in a major hospital. The authors obviously had an in-depth understanding related to the problems faced in running both a large scale health-service organization and the problems faced by its staff. The implementation method described in detail is obviously the result of experienced gained in implementing Six Sigma into a number of healthcare systems. It demonstrates how effective change can be brought about in the health care system in parallel with the normal day-to-day operations. This book is a practical but revolutionary approach to quality that is long overdue.
 
     
       
  Simulation Modeling Methods  
 
Product Description
Computer simulation modeling, the new force in business, allows managers to see the results of a process change before committing time and resources to it. The Simulation Modeling Toolkit is vital to understanding numerous applications of this important process. Its methods and techniques will help any reader reduce time and risk in developing new products and serving customers, and the CD-ROM insert enables the user to create and run simulations from start to finish.

From the Back Cover
Strategies to Evaluate New or Redesigned Systems Before You Implement Them - Dramatically Reducing Costs, Cycle time, Error Rates, Inventory, and Down-Time!
In today's razor's-edge business world, your organization can't afford to implement untested systems and processes. Before you go 'live', simulation of these new methods is vital for assessing how they will perform when subjected to real-world pressures over time.

Simulation Modeling Methods outlines the process simulation methods used to help major companies substantially increase both the efficiency and the cost-effectiveness of their most important systems. This dynamic book/CD package was specifically designed to give you a working template for:

Process simulation assessment and planning. Implementation steps for effective simulation. Results measurements for continuous improvement.

While one-dimensional tools such as flowcharts and spreadsheets have their place, you will need effective computer simulation methods to predict important 'how', when, why, and what-if' scenarios. Simulation Modeling Methods combines the latest process improvement research and a hands-on, multimedia CD-ROM disk with real-world success stories, such as IBM's decreasing distribution costs by $40 million per year and Hallmark Cards' reducing cycle time form 80 to 8 days. These success stories and others will help you place new and improved systems into live-action scenarios. The result will be dramatically lowered implementation costs, scheduled slippages, and on-the-job errors, providing a keen competitive edge in today's highly charged global marketplace

 
     
       
  Project Change Management  
  Product Description
Using step-by-step procedures to illustrate how they complement each other, this book combines change management and project management concepts. By using field-tested organizational change concepts and applying them to complex programs such as process redesign and enterprise-wide application projects, you learn how to successfully incorporate change into your strategic management plan. With the exercises, case studies, and tools, including a CD on Applying Organizational Change Management, you are able to master project change management at every level.

From the Back Cover
Battle-proven strategies for every employee to expect, prepare for--and maximize profit from--the changes projects introduce. For the first time, Project Change Management combines change management concepts and project management concepts to illustrate how they complement each other. Along with a step-by-step procedure designed to apply change management to complex programs like process redesign and SAP projects, it provides field-tested organizational change findings and concepts to help you systematically incorporate change into your strategic management plan. As an executive or project manager, you can utilize this comprehensive book/CD program to: make change management a vital component of every project; help employees understand the career-enhancing aspects of change; calculate and maximize your organization's ROC (in this case, Return on Change). The ability to foresee, accept, and capitalize on change separates innovators from followers. Use the exercises, user-friendly icons, case studies, and tools in H. James Harrington's Project Change Management to not only understand but to master project change at every level--transforming it from an unexpected annoyance into a weapon for innovation that will catapult your organization into the 21st century.

All of the tools for Fundamentals of Change Management are in the book it is an excellent reference book for consultants and people that are involved in major changes to their organization and / or their processes.

 
     
       
  ISO 14000 Implementation  
 
Editorial Reviews
Product Description

The ISO 14000 quality system allows today's executives and managers to comply with hundreds of EPA statutes and over 10,000 regulations. ISO 14000 Implementation Simplified uses self-tests, exercises, and more to help the reader understand and implement ISO 14000 in any organization. Complex methodologies are presented in a practical manner that is easy to understand and illuminating to use.

From the Back Cover
An easy-to-understand, step-by-step program to achieve ISO 14001 registration/certification. "The first thing we have seen is cost savings...By combining continuous improvement techniques under its EMS, Acushnet has saved $2 million annually."--Jack Bailey, Director of Environment, Health, and Safety, Acushnet Rubber Company. ISO 14000 Implementation is today's most hands-on and easy-to-use program for establishing an ISO 14001 registered/certified environmental management system (EMS). This versatile book/CD-ROM package will help you implement a proven EMS to identify and manage your organization's environmental risk and liability, improve performance and process efficiency, protect and expand your customer base in the new environmentally conscious global markets, and more. "If you don't have an internal environmental management system, you are missing the boat...the thought process that went into ISO 14001 was what was useful, not just the certification."--Craig Liska, Corporate Director of Environmental Health and Safety for the Americas Motorola Corporation. Corporations including Ford, IBM, and Warner Lambert often require suppliers to carry ISO 14001 certification--today's benchmark for corporate environmental management. Let Dr. James Harrington's ISO 14000 Implementation help your organization achieve ISO 14001 registration/certification and ensure competitive success--either within your city or across the globe

 
     
       
  Performance Improvement Methods  
 
Product Description
Waste-eliminating, performance-improvement weapons

Discover the best ways to overcome today AEs most stubborn business issues: waste of resources, personnel, and opportunity. Performance Improvement Methods, by H. James Harrington and Kenneth C. Lomax, details the 85 most effective performance-enhancing weapons you can use to get the most from the least, and get the jump on your competitors. You'll learn about activity-based costing...design of experiments...failure mode and effect analysis...matrix data analysis...process benchmarking, redesign, and reengineering...QFD...simulation modeling...the six-sigma system...value-added analysis...and all the other strategies performance experts have identified as the best ways to promote efficiency and productivity, and maximize opportunities in every arena. This book/CD-ROM package gives you ready-to-download sample forms, agreements and analyses, plus exercises, games, definitions, case histories and more that help you put these creative and efficient tools to work.

From the Back Cover
An arsenal of ingenious weapons--to fine-tune your organization's performance. Opportunity missed is opportunity wasted. If your organization is like most, its employees fail to recognize and act upon numerous success opportunities every day! Performance Improvement Methods presents the weapons you need to promote efficiency, productivity, and opportunity maximization in every arena. Using exercises, icons, games, definitions, entertaining case histories, and more, this powerful yet easy-to-use CD-ROM/book combination describes how you and your employees can get the most from the least--and get the jump on your competitors every time! The headquarters for today's war on wasted opportunity is not the Pentagon--it's the corporate boardroom. The field officers? Today's executives and managers. Performance Improvement Methods--the cornerstone of the H. James Harrington Performance Improvement Series--details the 85 most effective performance-enhancing weapons you can use to build a revolutionary yet common sense organizational battle plan for the 21st century .

 
     
       
  Benchmarking Implementation
 
 
Product Description
The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program--and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team--determine what measures to benchmark--collect and analyze data--conduct research--gain management support and approval--initiate continuous improvement techniques--implement changes and measure impact--and much more.

 
     
       
  Total Improvement Management  
 
The principles of TIM are not just theoretical abstraction. They're already being used to major strategic advantage by accounting and consulting giant Ernst & Young. You'll find these techniques easily adaptable to any business, regardless of its nature and size. If your organization is one of the many struggling to find ways to meet and overcome the complex challenges of global competition in the 1990's in short, to restructure both business and thought processes to achieve organizational revitalization Total Improvement Management is must reading.
 
     
       
  The Six Sigma Green Belt Handbook  
 
A comprehensive, practical guide to becoming a Six Sigma Green Belt, this book is a wealth of information. Legendary quality guru H. James Harrington and co-authors Praveen Gupta and Frank Voehl have distilled their decades of knowledge about Six Sigma into this helpful book. It also includes chapters on each of the DMAIC steps, as well as a full glossary of Six Sigma terms, and the Six Sigma body of knowledge. A must read for any Six Sigma practitioner.
 
     
       
  The Six Sigma Yellow Belt Handbook  
 
A comprehensive, practical guide to becoming a Six Sigma Yellow Belt. This in-depth book teaches Yellow Belt candidates what they need to know to become an essential part of an organization's Six Sigma effort. It also includes chapters on basic statistical analysis, essential Yellow Belt tools, an in-depth look at each of the DMAIC steps, as well as a full glossary of Six Sigma terms, and the Six Sigma body of knowledge.
 
     
       
  The Improvement Process  
 
Based on extensive interviews with leading companies among them IBM, Xerox, Memorex, 3M, Hewlett-Packard and Polaroid this comprehensive book reveals the results of a 5 year detailed study of what American companies have done to improve quality and productivity and increase their share of the market. Here, fully explained, are the tactics that were most successful….along with valuable insights into the reasons why certain moves worked while others failed to make significant progress.
 
       
     
       
  Statistical Analysis Simplified (English & Arabic)  
 
The learning organization has given way to the knowledge organization - one that is deluged with information, some of it fact and some of it fiction. To allow us to manage our risks, we need to learn to use statistics to better understand how much faith we can place in the data upon which we base our decisions. Fortunately, today’s computer programs have taken the drudgery out of statistics.
You only need to know how to ask the right questions to quantify your risks. Minimize your business risk by making better use of statistics.
 
       
     
       
  High Performance Benchmarking  
 
It's the first book to address all of the successful benchmarking applications:
competitive shopping, competitive analysis, and production and business analysis.
And it's the first guide that shows you how to select the best value future state solution.
 
     
       
  Business Process Improvement  
 
This step-by-step guide shows you how to implement an improvement process in
your support and service organizations by modifying simple techniques that the
manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world's leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach and seen some startling improvements
 
       
     
       
 
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Basic Performance Improvement methods
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