What others say about Dr. Harrington

New York Times
The New York Times referred to him as having a “…knack for synthesis and an open mind about packaging his knowledge and experience in new ways - characteristics that may matter more as prerequisites for new-economy success than technical wizardry…”

Tom Peters
The author, Tom Peters, stated, “I fervently hope that Harrington’s readers will not only benefit from the thoroughness of his effort but will also ‘smell’ the fundamental nature of the challenge for change that he mounts.”

Key Achievements

• Recognized as one of the world leaders in applying performance improvement methodologies to business processes.
• Originator of the Business Process Improvement Methodology (Process Redesign).
• President & Chairman of the Harrington International Academy of Quality.
• Author of over 25 books and 10 software packages.
• International Quality Advisor, Ernst & Young.
• Honorary Advisor for Quality to China.
• President of the Walter L. Hurd Foundation.
• Chairman of the Board for the Harrington Group.
• Chairman of the E-TQM College Advisory Board, Dubai.
• Advisor to the United States Government.
• U. S. Chair of Technology for Project Management at the University of Quebec.
• Under his leadership as COO at Systemcorp product sales increased by 200%.
• President & Chairman of the American Society for Quality.

Awards

• American Society for Quality Control
• Fellow of the American Society for Quality Control (ASQC) and the British Quality Control Organization.
• In 1996, he received the ASQC’s Lancaster Award in recognition of his international activities.
• Honorary Member of the International Academy of quality
• In 2004 he received the Distinguished Service Award which is ASQ’s highest award for service granted by the Society.
• In 2003 he received the Edwards Medal from the American Society for Quality (ASQ). The Edwards Medal is presented to the individual who has demonstrated the most outstanding leadership in the application of modern quality control methods, especially through the organization and administration of such work.
• The Benjamin L. Lubelsky Award
• The John Delbert Award
• The Administrative Applications Division Silver Anniversary Award
• The Inspection Division Gold Medal Award.
  
• International Academy of Quality
• Also, in 2002 he was awarded the International Academy of Quality President’s Award in recognition for outstanding global leadership in quality and competitiveness, and contributions to IAQ as Nominations Committee Chair, Vice President, and Chairman.
  
• European Literati Club
• In 2002 he was selected by the European Literati Club to receive a lifetime achievement award at the Literati Award for Excellence ceremony in London. The award was given to honor his excellent literature contributions to the advancement of quality and organizational performance.
  
• Magnolia Award
• In 2001 he received the Magnolia Award in recognition for the many contributions he has made in improving quality in China.
  
• Honorary member of quality societies
  Elected an honorary member of the quality societies in Taiwan, Argentina, Chile, Brazil, Colombia, and Singapore.
  
  

• Management Solutions,
• Technical Solutions, and
• The Harrington Academy.

He serves as:

• Chairman of the Board for the Harrington Group.
• Chairman of Edge Software Inc.
• Chairman of the E-TQM College Advisory Board, Dubai.
• Honorary Advisor for Quality to China.
• U. S. Chair of Technology for Project Management at the University of Quebec.
• President of the Walter L. Hurd Foundation.

Dr. H. James Harrington is recognized as one of the world leaders in applying performance improvement methodologies to business processes.
He has written regular columns for the Quality Digest Magazine for over 8 years and is on the Editorial Review Board for five magazines.

The Harrington/Neron Medal
In 1997, the Quebec Society for Qualite named their Quality Award “The Harrington/Neron Medal” honoring H. James Harrington for his many contributions to the Quality Movement in Canada.

Sri Lanka national quality award
In 2000 the Sri Lanka national quality award was named after him.

China Quality Control Association
Appointed as the honorary advisor to the China Quality Control Association.

Six Sigma Grand Master
He is one of less than 10 Six Sigma Grand Masters.

Harrington International Best Thesis Award
The international best thesis award is named after Dr. H. James Harrington.

Singapore Productivity Hall of Fame
Elected to the Singapore Productivity Hall of Fame in 1990.

Asia-Pacific Quality Control Organization
Lifetime honorary President of the Asia-Pacific Quality Control Organization.

Association Chilean de Control de Calidad
Honorary Director of the Association Chilean de Control de Calidad.

ISO Committees
He served for ten years as an A-level member of ISO TC176 (the technical committee responsible for writing the ISO 9000 series). He also served as an A-level member of TC 207 (the technical committee responsible for writing ISO 14000 environmental standards) for five years representing the International Academy for Quality.

Harrington, Hurd & Rieker, Inc.
In 1987 he left IBM to start a consulting firm called Harrington and Hurd Associates. In the latter part of 1987 he acquired Rieker Management Systems, forming a new company called Harrington, Hurd & Rieker, Inc. (HH&R).

He served as its President and CEO until HH&R was acquired by Ernst & Young. HH&R provided performance improvement training and consulting services. It was the first firm to define a methodology for “Process Redesign” which was laid out in H. James Harrington’s best selling book, Business Process Improvement. Under his creative leadership, the business expanded rapidly, becoming profitable in the first year, and growing at more than 80% per year that led to Ernst & Young buying the organization.

Ernst & Young
H. James Harrington had joined Ernst & Young in October 1989 when Ernst & Young acquired his company, Harrington, Hurd, & Rieker (HH&R).

For the next ten years he served as a Principal and one of the leaders in the Performance Innovation Group at Ernst & Young. In this assignment, he helped Ernst & Young develop its methodology and provided managerial and technical direction to project teams.

He also served as their International Quality Advisor. He helped Ernst & Young develop its methodologies for Process Reengineering, Knowledge Management, ISO 9000, and Change Management.

He left Ernst & Young in January 2000 to join Systemcorp A.L.G.

Systemcorp A.L.G.
As COO at System Corp. H. James Harrington’s focus was directed at establishing a high quality Professional Service group, an international sales team, and a controlled Product Engineering organization.

Under his leadership product sales increased by 200%. He took the company through its first round of IPO funding. The company was eventually bought by IBM.

In February 2002 he retired as the Chief Operating Officer of Systemcorp A.L.G.

Books by H. James Harrington:

• The Improvement Process; 1987—one of 1987 best selling business books
• Poor-Quality Cost; 1987
• Excellence—The IBM Way; 1988
• The Quality/Profit Connection; 198
• Business Process Improvement; 1991—the first book on Process Redesign
• The Mouse Story; 1991
• Of Tails and Teams; 1994
• Total Improvement Management; 1995.
• High Performance Benchmarking; 1996
• The Complete Benchmarking Workbook; 1996
• ISO 9000 and Beyond; 1996
• The Business Process Improvement Workbook; 1997
• The Creativity Toolkit—Provoking Creativity in Individuals and Organizations; 1998
• Statistical Analysis Simplified—The Easy-to-Understand Guide to SPC and Data Analysis; 1998
• Area Activity Analysis—Aligning Work Activities and Measurements to Enhance Business Performance; 1998
• Reliability Simplified—Going Beyond Quality to Keep Customers for Life; 1999
• ISO 14000 Implementation—Upgrading Your EMS Effectively; 1999
• Performance Improvement Methods—Fighting the War on Waste; 1999
• Simulation Modeling Methods—An Interactive Guide to Results-Based Decision Making; 2000
• Project Change Management—Applying Change Management to Improvement Projects; 2000
• E-Business Project Manager; 2002
• Six Sigma Statistics Simplified; 2006 in Arabic.
• Process Management Excellence; 2006
• Project Management Excellence; 2006
• Organizational Change Management Excellence; 2006
• Knowledge Management Excellence; 2006
  

His books have been published in Chinese, Russian, Italian, Spanish, Arabic, Portuguese, French, Romanian, Swedish, and Korean.